Last Updated (7/18/2023)

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EMPLOYMENT OPPORTUNITY

Lorain County Safe Harbor is a non-profit domestic violence human service and social change agency, providing emergency confidential shelter and a wide variety of community-based intervention, education, support, and prevention services throughout Lorain County.

 

JOB TITLE:              Manager of Shelter Operations

FLSA STATUS:        Exempt, Full-Time, Salary

LOCATION:             Emergency Shelter

 

EXPECTATION OF ALL EMPLOYEES

To support Lorain County Safe Harbor’s mission and values by exhibiting the following behaviors:  confidentiality and respect for all survivors, Trauma-Informed Responses and Approaches, service excellence and job competence, collaboration and team player, and commitment to our community. All employees of Lorain County Safe Harbor serve as role models of work and behavior standards for Lorain County Safe Harbor in and outside of the workplace including social media profiles and any other forums.

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POSITION SUMMARY

Under the direct supervision of the Executive Director, the Manager of Shelter Operations is responsible to manage operations of Lorain County Safe Harbor’s emergency shelter- Genesis House, including scheduling and training Assistant Shelter Manager, full-time Shelter Advocates, Compliance Coordinator, Support Services Coordinator, for 24-hour coverage, and ensure services are empowerment-focused and survivor-centered using trauma-informed approaches.  

Ensure that all legal and grant requirements are met; that proper documentation is kept and assist with grant reports related to shelter services.

The Manager of Shelter Operations is required to provide direct services to survivors and their children as needed and will be fully responsible for the case planning and management of any survivors housed at the hotel.

Key Responsibilities:

Carry out all responsibilities of a Shelter Advocate while on shift at the shelter.  This includes:

In-House Responsibilities:

• Conduct in-house intake interviews.

• Linkage duties include needs assessment, goal setting, and goal evaluation.

• Make referrals and advocate for clients to secure appropriate services and resources for mental health services and social services.

• Facilitate peer group sessions.

• Individual crisis counseling.

 

Crisis Telephone Responsibilities:

• Crisis support and linkage with Emergency Stabilization Services.

• Provision of information and referrals including linkage to mental health and social service agencies.

• Conduct telephone intake screenings.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides direct services to survivors and is capable of completing all duties of the Shelter Advocate;

• Ensure shelter advocates, assistant manager of shelter operations, compliance coordinator, and support coordinator receive required training and supervision;

• Create and maintain a 24/7 staff schedule; seeking and securing coverage for any vacation requests submitted two (2) weeks in advance

• Ensure issues within the shelter are addressed within a timely, direct, and respectful manner;

• Ensure services delivered within the shelter are empowerment-focused, trauma-informed, and victim-centered;

• Provide assistance with resolving conflicts within the residential setting;

• Maintain a schedule of activities and empowerment-focused programming within the shelter/home; engage internal and external partners to ensure adequate capacity

• Critically analyze situations and respond on a case-by-case basis;

• Work cooperatively with other agencies that provide services to survivors of sexual and domestic violence, intimate partner violence, sexual assault, stalking, and/or human trafficking;

• Ensure that all shelter residents have needed supplies for personal hygiene, meals, clothing, and/or housekeeping;

• Ensure all intakes, and/or closures are completed timely;

• Conduct weekly file audits and ensure that shelter staff maintain program participant files;

• Report and coordinate repair of any and all maintenance and/or safety issues;

• Facilitate shelter meetings ensuring open communication, survivor-focused input and feedback, and timely problem-solving;

• Assist with coordinating transportation as needed;

• Ensure Lorain County Safe Harbor’s policies and procedures are being adhered to within the shelter;

• Ensure information is being collected within the shelter to submit for funder reporting;

• Assist in preparing grant reports related to shelter services;

• Attend all regularly scheduled internal, external meetings, board functions, agency fundraisers, and trainings as required;

• Participate in the Interdisciplinary Team process to ensure wrap-around services and goal attainment for survivors in the program;

• Ensure a trauma-informed environment and culture is maintained within the shelter and the agency as a whole

• Maintains all records in accordance with agency policy and regulatory requirements as required by funding sources

• Serves as crisis line /chat operator;

• Prepare, order, pick up, and stock groceries

• Retrieve, record, and account for all gift cards received and given out

• Record, balance and replenish shelter petty cash

• Other duties as assigned

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KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• General knowledge of domestic abuse, sexual abuse, social services, community organizations, trauma-informed care, and health services;

• Ability to establish and maintain professional boundaries in working with clients, while still developing effective working relationships with survivors.

• Ability to remain calm in crisis situations;

•  Excellent interpersonal and communication skills;

•  Caring, honest, and cooperative nature;

•  Supportive, sensitive, and empathetic personality;

•  Strong problem-solving skills;

•  Ability to be flexible;

•  Ability to provide responsive services to a diverse population of program  participants;

•  Ability to maintain a positive attitude;

• Ability to work collaboratively and independently;

• Ability to respect confidentiality of information learned through providing services; Consistently represent the mission and philosophy of the agency; and

•  Maintain effective and cooperative relationships with community partners, participants, other employees, and volunteers.

 

COMPETENCIES:

• Respectfulness & Relationship Building: Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

• Commitment to Quality Service: Builds and maintains client/community satisfaction with the services offered.

• Team Focused & Collaborative: Promotes cooperation and commitment within a team to achieve goals and objectives.

• Self-Accountability & Work Standards: Sets high standards of performance for self and assumes responsibility and accountability for successfully completing assignments or tasks.

• Stress tolerance & Unflappability: Maintains composure in highly stressful or adverse situations.

• Professionalism and Personal Boundaries: Conducts self within appropriate and expected professional boundaries and policies.

• Conflict Management: Helps others to effectively resolve complex or sensitive disagreements or conflicts.

• Valuing Diversity: Helps to create an environment that embraces and appreciates diversity.

• Confidentiality, Integrity, Ethics, and Trust: Maintains confidentiality and earns others’ trust and respect through consistent honesty and professionalism in all interactions.

 

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is primarily performed in a secured residential facility setting with communal areas, as well as in an office setting, and is moderately active. Work may include sitting and standing for long periods of time. Work in this environment will result in regularly assisting people in acute distress or crisis.

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

 

MENTAL DEMANDS:

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve non-routine and complex inter-personal issues on behalf of survivors; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with community partners, staff, vendors, survivors, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals. Employees must be able to control their emotions and remain calm. This is a high-stress occupation and self-care is essential as is the ability to handle stress in a positive manner. Lorain County Safe Harbor employees shall maintain standards of conduct that are empowerment-based and nonjudgmental.

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• Regularly exposed to cleaning products, chemicals, and solvents. Occasionally work in outdoor weather conditions.

• Routinely requires the ability to move or transport supplies or equipment weighing up to 50 pounds unassisted, while ascending or descending stairs.

 

QUALIFICATIONS:

• Bachelor’s degree in the field of social sciences or four (4) years of work experience in crisis response, residential services, and/or domestic violence services.

• Prior Supervisory Experience is required.

• Experience in a residential facility setting is strongly preferred.

• Experience working with trauma survivors is strongly preferred with emphasis in crisis intervention.

• Excellent computer skills including knowledge of Microsoft Office required.

• Knowledge of domestic violence issues is strongly preferred.

 

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Lorain County Safe Harbor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability, or genetics. In addition to federal law requirements, Lorain County Safe Harbor Genesis House complies with applicable state and local laws governing nondiscrimination in employment in every location in which the agency has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time with or without notice.

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To apply Forward resumes to Jill Psota-Vazquez, Executive Director at jpvazquezgenesis@gmail.com

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Title: Part-Time Shelter Advocate

This is a part-time hourly, non-exempt position that will include weekend, evening, overnight and holiday hours. This position reports directly to the Shelter Manager.

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Key Responsibilities:

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In-House Responsibilities:

• Conduct in-house intake interviews

• Linkage duties include needs assessment, goal setting, and goal evaluation

• Make referrals and advocate for clients to secure appropriate services and resources for mental health services and social services

• Facilitate peer group sessions

• Individual crisis counseling

 

Crisis Telephone Responsibilities:

• Crisis support and linkage with Emergency Stabilization Services

• Provision of information and referrals including linkage to mental health and social service agencies

• Conduct telephone intake screenings

 

Additional Responsibilities:

• Provide transportation to clients

• Maintenance of shelter including conducting a daily shelter tour and reporting needed repairs and/or health and safety concerns in the log book

• Complete record-keeping tasks and maintain client’s files

• Attend all scheduled staff meetings and/or in-services

• Run agency errands, including donation pick-ups and grocery shopping

• Participate in activities that promote the agency in the community

• Other duties as assigned

 

Minimum Requirements: 

• Bachelor’s Degree or equivalent life experience in human services

• Valid Ohio driver’s license and insured, reliable transportation

• Must be able to successfully pass a background check

• Must be able to lift and carry items weighing up to 50 pounds

• Excellent written and verbal communication skills are a must

• An understanding of trauma and trauma-informed care is necessary

• Strong conflict management skills

• An appreciation for the importance of maintaining strict confidentiality as well as strict professional boundaries

• A commitment to equality in relationships and women’s empowerment

• Basic computer skills, including simple database usage, Microsoft Word programs, and internet research abilities. 

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To apply Forward resumes to Jill Psota-Vazquez, Executive Director at jpvazquezgenesis@gmail.com

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Lorain County Safe Harbor is an Equal Opportunity Employer

Bi-lingual candidates are strongly encouraged to apply

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